How many times have you shipped with UPS and billed to a third party’s UPS account number?

Well did you know that if the third party doesn’t pay their bill UPS will charge it to your account?

UPS is opening accounts with no exposure to them because they have a back-up plan for collections, you, the unsuspecting shipper.   And that is exactly what happened to Lucky Bucky clothing. We had a customer, Theresa Sanford of Kenterri Stables in Canada who instructed us to bill shipping to her UPS account.  When she apparently didn’t pay 5 of her UPS bills, months later we started getting her charges on our account.

 Kenterri’s total reversed charges are around $1000 including late fees.  We pled our case with UPS Corporate asking that these questionable charges be credited and as a good faith effort Lucky Bucky would utilize UPS as its primary shipper.  Dale Thompson, UPS SSR Supervisor of the UPS Mid South District offered to credit half of the Kenterri Stables charges if we would pay the other half of Kenterri Stables charges.  Guess UPS only felt 50% responsible?

 We declined the offer and said we would take our dispute to UPS CEO, Scott Davis only to have Dale Thompson withdraw his offer.  Our request for fairness with the CEO ended up back in Dale Thompson’s office with no additional consideration except with the demand to pay Kenterri Stables’ UPS bills by the 23^rd of November, 2010 or the Lucky Bucky account will be turned over for collections.  Mr. Thompson referred us to the page 158 of the UPS Service Guide which states the responsibility of payment by the shipper if the consignee defaults.  This warning is not on the “create a shipment” page when selecting “bill the receiver.”

 Lucky Bucky Clothing’s Story

·         UPS extended credit to Theresa Sanford, Lucky Bucky did not.

·         UPS allowed Lucky Bucky to continue to bill to Theresa Sanford’s account when she was apparently not paying her UPS bills.

·         UPS failed to warn Lucky Bucky on their online “Create a Shipment” website page that shippers are liable for 3^rd party charges.

·         UPS was not very forthright in making a 50% credit offer to Lucky Bucky then withdrawing it when LBC wanted to go up the UPS Corporate Chain of Command for further consideration and the complaint ended up back in Mr. Thompsons’ office again anyway.  Lucky Bucky made a good faith effort to use UPS as its primary shipping vendor.

 Lucky Bucky Clothing operates under the philosophy of “Treat People as You Would Be Treated.”  Every one of our customers is important and we always want them to feel they are respected and treated fairly.  The UPS attitude to Lucky Bucky is pay Theresa Sanford’s UPS bills by the 23^rd of November, 2010 or be turned over for collections.

 Lucky Bucky hopes as a result of this dispute UPS will make their third party billing policy more transparent for Businesses using the UPS shipping website.  If we had been informed or warned at the time of creating a shipment online and choosing “bill the receiver,” we would not have billed to Theresa Sanford’s UPS account.  Lucky Bucky didn’t extend her credit to begin with, UPS did.

 How many businesses in America can simply bill you if another company defaults on their account?

Good business is when both parties understand the policies and agree to do business in a fair and ethical manner.  It is such a shame to see UPS, a business that started off small, grew to be the largest shipping company in America, and then seemingly quit caring about small business.

 Let us know how you feel about this unfair business practice and how many of you knew it even existed. Please pass this story on to help others.

A “Gaited Community” is made up of people who share a common interest and passion, for us it’s their gated horses. The Tennessee Walkers, Spotted Saddle, Paso Fino’s, Missouri Fox Trotters, Racking Horses, Mountain Horses, and American Saddlebred are all just a few of the gaited breeds that we enjoy today. Lucky Bucky’s latest tee was designed for all the gaited horse lovers to take pride in their ride!

“I Live Love & Ride in My Gaited Community.” 

Lucky Bucky is for people inspired by horses, all breeds and disciplines.

Gaited Community

A “Gaited Community” is made up of people who share a common interest and passion, for us it’s their gated horses. The Tennessee Walkers, Spotted Saddle, Paso Fino’s, Missouri Fox Trotters, Racking Horses, Mountain Horses, and American Saddlebred are all just a few of the gaited breeds that we enjoy today. Lucky Bucky’s latest tee was designed for all the gaited horse lovers to take pride in their ride!

“I Live Love & Ride in My Gaited Community.”  http://www.luckybuckyclothing.com/lb264S_Gaited_Community.html

Lucky Bucky is for people inspired by horses, all breeds and disciplines.

Dear LBC,  Received my order from you several weeks ago,  LOVED everything!  Thanks for such great products and service. Sincerely Rosemary

Hi, I LOVE the sayings on your shirts!!!  I told our local Cenex (Mountain West Coop) store in Missoula about your clothing, and that they should look into carrying it.  Even though I’d be the envy of fellow trail riders, I couldn’t keep I good thing to myself!  Thank you! Michele

Cowboys won yesterday.  Yea! 

Got the horses fed and up.  Good day for inside work.  Going to work on a couple of our video projects for YouTube.  Look for them soon online.  One is a introductory program to Lucky Bucky Clothing.  The other will be a surprise.  Just search “Lucky Bucky Clothing” on YouTube in a couple of days.  Have a good one.

JT

Hey all,

Lucky Bucky Clothing teams up with

American Quarter Horse Association

to promote trail conservation.

My name is Donna Taylor and my husband John and I own Lucky Bucky Clothing. My girlfriend Mardy Smith told me about STEP and encouraged me to get involved just about the time we were launching our new conservation tee, “My Horse is a Tree Hugger: Leave Only Kneecaps Behind.” Timing is everything and thought what better way to get awareness on the trails than with one of our “Back on the Trail Shirts.” So we contacted the American Quarter Horse Association (AQHA) and offered our help to support the association’s Stewards for Trails, Education and Partnership Program or STEP.

 The STEP program is designed to help the U.S. Forest Service recruit volunteers for trail preservation and maintenance by educating equestrians to be effective advocates for trails and improve stewardship of land owned by horsemen that are adjacent to or critical to U.S. Forest Service land.

 ”Our goal is to create aWEARness one rider at a time for AQHA’s STEP program.” We printed a hang-tag and attach it to each shirt with information for the consurmer. We also sent our press releases to the major publications. So far Tack’n Togs, American Cowboy, Trail Rider, Trail Blazer and a few online venues have helped us by publishing our information.

You can check out this conservation tee at a retailer that carries our line, our website, or AQHA’s Quarter Horse Outfitters & help support trail preservation.

Happy Trails, Donna

 More details:

 http://luckybuckyclothing.com/LB180S_Tree_Hugger.htm

http://www.aqha.com/step/